FAQ

We currently ship to Germany, Austria, and Switzerland. Shipping to other countries is not available at this time.

Orders are typically processed within 4–7 business days. After processing, delivery usually takes 10–14 business days. The total estimated delivery time including processing is generally 14–21 business days.

The daily cutoff is 3:00 PM (CET/CEST). Orders received after that, on Sundays, or on public holidays will be processed starting the next business day.

Once your order ships, you will receive a shipping confirmation email with tracking details, where available for your shipment.

Please contact us as soon as possible at info@swatch-royalpop.de. Address changes may no longer be possible once your order has been processed or shipped.

Please contact us as soon as possible. We cannot guarantee cancellation once your order has been processed, packed, or shipped.

You have a statutory right of withdrawal of 14 days from the date of receiving the goods. For more information, see our cancellation policy.

Please contact us at info@swatch-royalpop.de before sending anything back. We will provide you with return instructions and the correct return address.

In the case of withdrawal, the customer bears the direct cost of return shipping in accordance with § 357 (6) BGB, provided we have advised them of this. For defective or incorrectly delivered items, we cover the return shipping cost.

Approved refunds are typically processed within 7 business days of receiving and inspecting the returned item.

Please contact us immediately at info@swatch-royalpop.de with your order number and photos of the item, the packaging, and the shipping label.

You can reach us by email at info@swatch-royalpop.de or by phone at +49 32 221808006. Our business hours are Monday to Saturday, 9:00 AM to 6:00 PM.