This privacy policy explains how Royal Pop collects, uses, stores and protects personal data when you visit our website, place an order, contact us or use our services.
Responsible
Royal Pop
33 Rue Lalande
62100 Calais
France
Email: info@swatch-royalpop.de
Telephone: +49 32 221808006
Business hours:
Monday to Saturday, 9:00 am to 6:00 pm
What data we collect
We process personal data that you provide to us directly. This includes, in particular, your name, billing address, delivery address, email address, telephone number, order details, payment status, as well as messages and inquiries to our customer support.
When using our website, technical data may also be processed automatically, such as IP address, browser type, device information, pages visited, referral source, cookies and similar usage data.
Purposes of processing
We use personal data for order processing, payment confirmation, shipping preparation, order delivery, customer support, order update communication, fraud prevention, website improvement, compliance with legal obligations, and the secure operation of our business.
Legal basis for processing
The processing is based on Article 6(1)(b) GDPR, insofar as the processing is necessary for the performance of a contract or for taking steps prior to entering into a contract. This includes, in particular, the processing and fulfillment of your order.
Further processing is carried out on the basis of Article 6(1)(c) GDPR for the fulfillment of legal obligations, in particular tax and commercial law retention requirements, and on the basis of Article 6(1)(f) GDPR for legitimate interests, for example to ensure website operation, fraud prevention, and processing customer inquiries. Where consent is required, processing is carried out on the basis of Article 6(1)(a) GDPR.
Payment processing
Payments are processed through secure third-party providers. Royal Pop does not store complete credit card details on its own systems. Payment data is only processed to the extent necessary for payment processing, payment confirmation, fraud prevention, and compliance with legal obligations.
Shipping and order processing
We share personal data required for order processing with shipping service providers, fulfillment partners and other service providers, insofar as this is necessary for processing, preparing and delivering your order.
Orders are typically processed within 4–7 business days after successful payment confirmation. The daily cut-off time is 3:00 PM (CET/CEST) . Orders placed after this time, as well as on Sundays or public holidays, will be processed starting the next business day.
Cookies and tracking
Our website uses cookies and similar technologies to provide necessary functions, store preferences, analyze website performance and, where permitted, support marketing or analytics functions.
You can adjust cookie settings or delete cookies via your browser. Please note that certain website functions may be limited without necessary cookies.
Marketing communication
When you subscribe to our newsletter or give your consent, we use your email address to send you updates, offers, or information. You can unsubscribe at any time via the unsubscribe link in our emails or by sending a message to info@swatch-royalpop.de .
Disclosure to third parties
We do not sell your personal data. Data is only shared to the extent necessary for the performance of our services, compliance with legal obligations, or the secure operation of our business.
This may include, in particular, payment service providers, shipping companies, fulfillment service providers, hosting providers, analysis and marketing platforms, fraud prevention services, tax advisors, legal advisors or authorities, provided there is a legal basis.
International data transmission
Insofar as personal data is transferred to service providers outside the European Union or the European Economic Area, this will only be done if there is a suitable legal basis for this, for example an adequacy decision of the European Commission or suitable safeguards such as standard contractual clauses.
Storage duration
We only store personal data for as long as it is necessary for the purposes described in this statement or as required by legal retention obligations. Order and invoice data may be stored for the legally prescribed period due to commercial and tax law obligations.
Data security
We implement appropriate technical and organizational measures to protect personal data from unauthorized access, loss, misuse, alteration, or disclosure. However, complete security cannot be guaranteed during transmission over the internet.
Your rights
In accordance with the GDPR, you have the right to information, rectification, erasure, restriction of processing, data portability and objection to the processing of your personal data.
If processing is based on your consent, you can withdraw this consent at any time with effect for the future. To exercise your rights, please contact us at info@swatch-royalpop.de .
Right to complain
You have the right to lodge a complaint with a competent data protection supervisory authority if you believe that the processing of your personal data violates applicable data protection law.
Children
Our services are not intended for children under 16 years of age. We do not knowingly collect personal data from children under 16 years of age.
Changes to this privacy policy
We may amend this privacy policy if legal requirements, technical procedures, or our data processing practices change. The version published on this website at any given time shall apply.
contact
Royal Pop
33 Rue Lalande
62100 Calais
France
Email: info@swatch-royalpop.de
Telephone: +49 32 221808006
Business hours:
Monday to Saturday, 9:00 am to 6:00 pm