At Royal Pop, we carefully process and ship orders to customers within Germany, Austria, and Switzerland. This shipping policy explains our processing time, shipping area, estimated delivery times, daily cut-off time, shipment tracking, and customer support.
Processing time: 4–7 business days
Delivery time after processing: 10–14 business days
Total estimated delivery time: 14–21 business days
Shipping area: Germany, Austria and Switzerland
Daily cut-off time: 3:00 PM (CET/CEST)
Processing time
Orders are processed within 4–7 business days after successful payment confirmation. Processing includes order review, payment verification, preparation, packaging, and handover to the shipping company.
Orders are processed from Monday to Saturday during our business hours from 9:00 AM to 6:00 PM . Sundays and public holidays are not included in the processing time.
Deadline for submissions
Our daily order cut-off time is 3:00 PM (CET/CEST) . Orders received before this time can be processed starting the same business day. Orders placed after the cut-off time, on Sundays, or public holidays will be processed starting the next business day.
Estimated delivery time
After your order has been processed and handed over to the shipping company, the estimated delivery time is usually 10–14 business days . The total estimated delivery time, including processing, is typically 14–21 business days .
Shipping area
We currently ship to Germany, Austria, and Switzerland . Shipping to other countries is not possible at this time.
Shipping costs
Any applicable shipping costs will be clearly displayed during the ordering process before you complete your order. Available shipping promotions will also be shown at checkout.
Shipment tracking
Once your order has been shipped, you will receive a shipping confirmation email with tracking information, if available for your shipment. Please note that it may take some time for the tracking information to update after the package has been handed over to the shipping provider.
Delivery delays
We strive to deliver all orders within the stated delivery time. Occasionally, delays may occur due to the shipping company, weather conditions, high order volume, address verification, holidays, or other external circumstances. If you experience a delay, please contact us so we can check the shipment status for you.
Incorrect or incomplete address
The customer is responsible for providing a complete and correct delivery address at checkout. Royal Pop is not liable for delays, failed deliveries, or lost packages due to incomplete or incorrect address information provided by the customer.
Lost or missing packages
If the tracking information shows delivery but you haven’t received the package, please first check the delivery address, ask roommates, neighbors, or your building management. If the package is still missing, please contact us for further assistance.
contact
Royal Pop
33 Rue Lalande
62100 Calais
France
Email: info@swatch-royalpop.de
Telephone: +49 32 221808006
Business hours:
Monday to Saturday, 9:00 am to 6:00 pm